Refund and Returns Policy

At Hijab Ellure, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

βœ… Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unwashed, undamaged, and in their original packaging.
  • Products that do not meet these conditions will not be accepted for return.

πŸ’³ Refunds

  • Refunds (if applicable) will be issued to the original payment method.
  • Processing may take 7–10 business days after the returned product has been inspected and approved.
  • Shipping and handling charges are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

πŸ”„ Exchanges

  • Exchanges may be offered if the requested product is in stock.
  • If the product is unavailable, a refund will be processed instead.

⚠ Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

  • Undercaps & inner wears
  • Discounted or sale items

πŸ“© How to Request a Return or Exchange

To request a return or exchange, please contact us at:

πŸ›‘ Right to Refuse

Hijab Ellure reserves the right to refuse returns or exchanges that do not comply with the above policy.

πŸ“ž Need Help?

For questions related to refunds and returns:

πŸ“ž Call us at: +44 7832 716775

πŸ“§ Email us at: info@hijabellure.com

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Deliveries may be delayed due to floods or severe weather conditions. We appreciate your patience and understanding.