Refund and Returns Policy

At Hijab Ellure, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

✅ Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unwashed, undamaged, and in their original packaging.
• Products that do not meet these conditions will not be accepted for return.

💳 Refunds

• Refunds (if applicable) will be issued to the original payment method.
• Processing may take 7–10 business days after the returned product has been inspected and approved.
• Shipping and handling charges are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

🔄 Exchanges

• Exchanges may be offered if the requested product is in stock.
• If the product is unavailable, a refund will be processed instead.

⚠ Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-exchangeable:

• Undercaps & inner wears
• Discounted or sale items

📩 How to Request a Return or Exchange

To request a return or exchange, please contact us at:

• Email / WhatsApp: [info@hijabellure.com / 0335-8380301]
• Provide your order number and product details for a quick resolution.

🛑 Right to Refuse

Hijab Ellure reserves the right to refuse returns or exchanges that do not comply with the above policy.

📞 Need Help?

For questions related to refunds and returns:

📞 Call us at: +44 7832 716775

📧 Email us at: info@hijabellure.com